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Order Claims

Lost, Damaged, or Stolen Packages:

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit. You may opt of our this service, but please be aware that your order will not be covered if lost, stolen or damaged.

If you experienced an issue with your order, please file a claim with Route’s team here.

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