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Terms & Conditions

Product Availability
Most orders will ship the same business day. However, we appreciate your patience with any possible delays.
 
Disclaimers & Best Practices
We highly recommend testing products prior to its end use. We also strongly suggest wearing the proper safety equipment and using products in well-ventilated areas.

All Powders / Pearls / Pigments which contain Dyes or colorants may be subject to fading over prolonged UV Exposure.

Didspade cannot take responsibility for customer's final results. It is the customer's sole responsibility to test products prior to the intended use.

Didspade takes zero responsibility or liability for the application process, usage practices, or customers' end results.

By accepting these Terms and Conditions you release Didspade from any liability regarding the result or results from using the products sold on our website.

 

Shipping Policy

Same-Day Shipping:
For domestic orders to qualify for same-day shipping, they must be placed by 2 p.m. M.S.T. Any orders placed after this cut-off time will be shipped on the following business day (Monday through Friday). International orders will ship within 1 business day of receipt (Monday - Friday).
 
Business Days and Transit Time:
Our rates and delivery estimates are based on business days, which are Monday through Friday. Please note that weekends and holidays may extend the transit time for your order. Please note that delivery dates are not guaranteed. While we make every effort to ensure timely delivery, unforeseen circumstances or delays beyond our control may occur.
 
International Shipping Terms:
Delivered At Place (DAP). Also called delivered duty unpaid (DDU). This term indicates that the seller only takes responsibility for shipping the product, and requires the customer to pay any import costs, such as VAT, duties, and clearing fees. Shipping Costs:
We regret to inform you that shipping costs are non-refundable. Once the shipping service has been utilized, these costs cannot be reimbursed.

Signature Requirement:
At the discretion of Didspade, orders with a value exceeding $100 may require a signature upon delivery. This ensures the secure and reliable receipt of your order.

 

Lost, Damaged, or Stolen Packages:

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit. You may opt of our this service, but please be aware that your order will not be covered if lost, stolen or damaged.


Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.

If you experienced an issue with your order, please file a claim with Route’s team here.

 

Returns Policy

We accept returns on new, unopened eligible items within 30 days of delivery.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in the original packaging.* Items that are returned missing original packaging or altered in some way may not be eligible for refund or may be subject to a restocking fee.

*Samples are not eligible for return/exchange.
Clearance items are not eligible for return or exchange. All orders placed during sales/promotions are FINAL.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@didspade.com.

Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We will cover the return shipping costs if the return is a result of our error (you received an incorrect or damaged item).