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Color Changing
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Metal Flake
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Pearls
- Candy
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Aerosols
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Tamco Paint
- Speed Shapes
- Color Book & Sample Packs
- Catalogs
- Gear
Lost, Damaged, or Stolen Packages:
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit. You may opt of our this service, but please be aware that your order will not be covered if lost, stolen or damaged.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
We accept returns on new, unopened eligible items within 30 days of delivery. Exchanges are not offered.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in the original packaging.* Items that are returned missing original packaging or altered in some way may not be eligible for refund or may be subject to a restocking fee.
*FINAL SALE: Sample sizes, Marketing Materials (Color Book, Flake Ring, Fan Decks, Color Cards, Banners), Aerosols, Clearance/Sale items. All orders placed during sales/promotions.
Tamco Paint/Hazardous Material Returns: All Tamco Paint and/or Hazardous Material products will incur a 20% restocking fee for eligible return items.
These products requires hazardous materials labeling and ground shipping service.
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We will cover the return shipping costs if the return is a result of our error (you received an incorrect item).
Package the returnable items in original box or materials. If the original packaging is unavailable, please ensure that you pack the items securely to prevent any damage during shipping, as returns that arrive damaged will not be eligible for a refund.
Mail eligible returns to:
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Orders that are returned for the reasons of "Refused Delivery" or "Return to Sender" will be subject to a 20% restocking fee and original shipping fees are not refundable.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@didspade.com.